How to Return an Item

To return your item for a refund or exchange, or to report a faulty or incorrect product:

  1. Log in to your account

  2. Go to your order page

  3. Request a return through our returns portal (fully tracked)

Our team will then contact you with full return instructions. 

Faulty or Incorrect Items

If your items are damaged or incorrect, we sincerely apologise.

  • Use our returns portal and upload photographic evidence when prompted

  • Once reviewed, a free return label will be issued

  • Replacement items will be sent at no additional cost

If you return items using your own method, please ensure they are sent via a tracked postal service, as we cannot accept responsibility for returns unless sent through our portal.

Refunds & Exchanges

  • Refunds: Processed to your original payment method within 48–72 hours after we receive your return. You’ll receive a confirmation email once complete.

  • Exchanges: A new tracking code will be emailed once your replacement has been dispatched. Please allow 5–7 working days for dispatch, as some items may need to be manufactured.

  • Any unpaid postage fees may be deducted from your refund.

Return Conditions

  • All returns must be made within 28 days of purchase

  • Items must be unused, unworn, and in their original packaging

  • Returns not meeting these conditions will be denied and returned to you at your expense

Consumer Rights & Cancellations

If you are a consumer, you may cancel your order within 28 days of receiving your goods by notifying us in writing.

  • This does not apply to unsealed, personalised, or made-to-order items

  • Goods must be returned at your expense and adequately insured

  • Refunds or exchanges will be processed within 30 days of receiving your return

  • If items are not returned, the cost of goods may be deducted from your refund

Inspection of Goods

Please inspect your items upon delivery and notify us if there’s an issue:

  • Within 5 working days for damaged or incorrect goods

  • Within 24 hours if damage occurred during shipping (to comply with postal terms)

If your claim is accepted, we’ll arrange recovery of the goods and issue an exchange or full refund.

Return Address

If you don’t use our returns portal, please ensure your parcel is tracked, as we cannot take responsibility for untracked returns.

Non-Returnable Items

  • Personalised or made-to-order goods

  • Digital products

  • Seconds

  • End of line products